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Chris & Ben


Last Updated:
847 days ago

My Rating:
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4 out of 5

Mar-2015 at Hard Rock Hotel Universal Studios, USA, FL ( 7 days )

March Break


This trip could have been rated a zero with all the issues with travel and the hotel but with excellent staff at the pool bar / restaurant this trip was great.

Our trip started with delay after delay due to a severe snow storm making us stay at the airport all night. 24 hours in all. Three strikes against Air Transat. They did not give us food vouchers (until the next morning when we were leaving so we could not use them and only $15 for dinner $10 for breakfast) Sunwing got $30 that evening to buy dinner and $150 credit. They gave us the vouchers at the gate so you could not use then except to buy a bag of chips. The next issue was our preassigned seats we paid $150 to reserve were not available for some unknown reason. Why did I pay $150 if they don't reserve the seat? This was the same with the return flight.

Once we arrived at the hotel we had another issue. They gave away our room since we were late. I'm not sure how that is possible since we already pre-paid for the room. Anyway a lot of calls and finally they said we could stay. Lucky us. Not even a sorry or anything.

The bar / restaurant staff were much more sympathetic. They gave us our dessert for free and even two glasses of wine. A fruit basket was sent to our room with a bottle of wine too. I don't know who sent it but suspect it was the bar / restaurant staff.

The hotel is interesting, lots of rock n roll music everywhere. The pool is nice with a water slide but a little shallow at only 3' deep. It has a zero depth walk in and sand around one edge. Lots of people and activity but mainly for younger kids.

The room was good, lots of plugs and usb plugs for charging your phones and iPads. Two sinks, fridge and Keurig coffee machine.

The location is excellent. You can walk a short distance to the entrance to Universal Studios. We purchased an annual pass (cheaper than 4 day pass). They also have a boat that will take you from the resort to Universal Studios.

Pictures from this trip:

Other pictures from this resort:


My Other trips:
Sep-2015 Rivers End Cottage Canada, NS
Apr-2015 Chic Punta Cana DR
Oct-2014 Grand Lido, Negril Jamaica
Apr-2014 Grand Lido, Negril Jamaica
Mar-2014 Iberostar Costa Dorada, Puerto Plata DR
Jan-2014 Grand Lido, Negril Jamaica
May-2013 Secrets Royal Beach, Punta Cana DR
May-2012 RIU Palace Tropical Bay Jamaica
Apr-2010 Punta Cana Princess DR
Other trips to this resort:




Hard Rock Hotel Universal Studios, USA, FL http://tripcalendar.org/_avatar//_newavatar/00104_20160316_214721_r000@2.jpg
4 / 5 stars - "March Break" Chris & Ben This trip could have been rated a zero with all the issues with travel and the hotel but with excellent staff at the pool bar / restaurant this trip was great. Our trip started with delay after delay due to a severe snow storm making us stay at the airport all night. 24 hours in all. Three strikes against Air Transat. They did not give us food vouchers (until the next morning when we were leaving so we could not use them and only $15 for dinner $10 for breakfast) Sunwing got $30 that evening to buy dinner and $150 credit. They gave us the vouchers at the gate so you could not use then except to buy a bag of chips. The next issue was our preassigned seats we paid $150 to reserve were not available for some unknown reason. Why did I pay $150 if they don't reserve the seat? This was the same with the return flight. Once we arrived at the hotel we had another issue. They gave away our room since we were late. I'm not sure how that is possible since we already pre-paid for the room. Anyway a lot of calls and finally they said we could stay. Lucky us. Not even a sorry or anything. The bar / restaurant staff were much more sympathetic. They gave us our dessert for free and even two glasses of wine. A fruit basket was sent to our room with a bottle of wine too. I don't know who sent it but suspect it was the bar / restaurant staff. The hotel is interesting, lots of rock n roll music everywhere. The pool is nice with a water slide but a little shallow at only 3' deep. It has a zero depth walk in and sand around one edge. Lots of people and activity but mainly for younger kids. The room was good, lots of plugs and usb plugs for charging your phones and iPads. Two sinks, fridge and Keurig coffee machine. The location is excellent. You can walk a short distance to the entrance to Universal Studios. We purchased an annual pass (cheaper than 4 day pass). They also have a boat that will take you from the resort to Universal Studios. 26-Mar-2015